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Access | Preview | Issue Date | Title | Author(s) |
---|---|---|---|---|
May-2008 | The negative effects of failed service recoveries | Casado-Díaz, Ana B.; Nicolau, Juan Luis; Mas-Ruiz, Francisco | ||
Jan-2004 | Third-party complaints and firm performance: an application in Spanish banking | Casado-Díaz, Ana B.; Sellers Rubio, Ricardo; Mas-Ruiz, Francisco |