Nalytics: Natural Speech and Text Analytics
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10045/109304
Title: | Nalytics: Natural Speech and Text Analytics |
---|---|
Other Titles: | Nalytics: Analíticas del Habla y Texto Naturales |
Authors: | González-Docasal, Ander | Pérez, Naiara | Alvarez, Aitor | Serras, Manex | García-Sardiña, Laura | Arzelus, Haritz | García Pablos, Aitor | Cuadros Oller, Montserrat | Delgado, Paz | Lazpiur, Ane | Romero, Blanca |
Keywords: | Speech Analytics | NLP | Deep learning | Call Centres | Analítica del Habla | PLN | Aprendizaje profundo | Centros de Llamadas |
Knowledge Area: | Lenguajes y Sistemas Informáticos |
Issue Date: | Sep-2020 |
Publisher: | Sociedad Española para el Procesamiento del Lenguaje Natural |
Citation: | Procesamiento del Lenguaje Natural. 2020, 65: 119-122. https://doi.org/10.26342/2020-65-17 |
Abstract: | Call centres have long demanded technology for analysing the data they manage. In this context, we present Nalytics, a platform that integrates Speech and Text Analytics in Spanish in a modular design, and capable of customising its models to the users' demands. | Los centros de llamadas han demandado durante años soluciones tecnológicas para analizar los datos que gestionan. En este contexto, presentamos Nalytics, una plataforma que integra el análisis de voz y texto en español en un diseño modular capaz de personalizar sus modelos a demanda del cliente. |
URI: | http://hdl.handle.net/10045/109304 |
ISSN: | 1135-5948 |
DOI: | 10.26342/2020-65-17 |
Language: | eng |
Type: | info:eu-repo/semantics/article |
Rights: | © Sociedad Española para el Procesamiento del Lenguaje Natural |
Peer Review: | si |
Publisher version: | https://doi.org/10.14198/10.26342/2020-65-17 |
Appears in Collections: | Procesamiento del Lenguaje Natural - Nº 65 (2020) |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
PLN_65_17.pdf | 898,65 kB | Adobe PDF | Open Preview | |
Items in RUA are protected by copyright, with all rights reserved, unless otherwise indicated.