Application of the BPM Strategy to the Management of the COPD Clinical Process

Abstract

Chronic Obstructive Pulmonary Disease (COPD) is the third leading cause of death according to the World Health Organization (WHO). Like any chronic disease, the clinical process of COPD affects the patient’s life. Currently, clinical processes are inefficient, causing a loss of quality of life for patients and a high economic increase in the costs borne by family members, health systems and society. This paper presents a new approach to the redesign of the process for the management of COPD based on the use of the strategy of continuous improvement Business Process Management. This approach aims to improve the efficiency of the management of chronic diseases such as COPD, while achieving a higher quality of life and patient satisfaction.