Relationships with citizens in public management: a study at the largest Spanish Town Halls
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Título: | Relationships with citizens in public management: a study at the largest Spanish Town Halls |
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Autor/es: | González-Ramírez, Reyes | Gascó, José L. | Llopis, Juan |
Grupo/s de investigación o GITE: | Sistemas de Información y Recursos Humanos en las Organizaciones (SIRHO) |
Centro, Departamento o Servicio: | Universidad de Alicante. Departamento de Organización de Empresas |
Palabras clave: | Participation | Satisfaction | Public management | Survey |
Área/s de conocimiento: | Organización de Empresas |
Fecha de publicación: | 4-dic-2012 |
Editor: | Springer Science+Business Media New York |
Cita bibliográfica: | Public Organization Review. 2012, December. doi:10.1007/s11115-012-0213-8 |
Resumen: | This paper provides an analysis of the relationships existing between citizen participation and satisfaction levels within the framework of Spanish local administrations, additionally paying attention to the links between organisational size and the said participation and satisfaction levels. The results of a survey questionnaire answered by 388 Human Resources (HR) managers from the largest Spanish Town Halls were examined for these purposes. A claim is made both to increase the degree of citizen participation in public decision-making and to ensure the delivery of efficient and effective public services that can really meet citizens’ needs in Spanish town Halls. |
URI: | http://hdl.handle.net/10045/35979 |
ISSN: | 1566-7170 (Print) | 1573-7098 (Online) |
DOI: | 10.1007/s11115-012-0213-8 |
Idioma: | eng |
Tipo: | info:eu-repo/semantics/article |
Derechos: | The original publication is available at www.springerlink.com |
Revisión científica: | si |
Versión del editor: | http://dx.doi.org/10.1007/s11115-012-0213-8 |
Aparece en las colecciones: | INV - SIRHO - Artículos de Revistas |
Archivos en este ítem:
Archivo | Descripción | Tamaño | Formato | |
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PublicOrganizationReviewDefinitivo.pdf | Versión final (acceso restringido) | 225,67 kB | Adobe PDF | Abrir Solicitar una copia |
PublicOrganizationReviewPreprint.pdf | Preprint (acceso abierto) | 227,7 kB | Adobe PDF | Abrir Vista previa |
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