Impoliteness strategies reported and issued on website reviews by clients of New York and Madrid social services centres
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Título: | Impoliteness strategies reported and issued on website reviews by clients of New York and Madrid social services centres |
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Autor/es: | Pacheco Baldó, Rosa María |
Grupo/s de investigación o GITE: | Digital Language Learning (DL2) |
Centro, Departamento o Servicio: | Universidad de Alicante. Departamento de Filología Inglesa |
Palabras clave: | Impoliteness strategies | Cultural dimensions | Social characteristics | User’s reviews | Social services centres |
Fecha de publicación: | 30-ago-2022 |
Editor: | NIC – the Nordic Network for Intercultural Communication |
Cita bibliográfica: | Journal of Intercultural Communication. 2022, 22(2): 1-10. https://doi.org/10.36923/jicc.v22i2.33 |
Resumen: | This paper analyses the negative reviews that some users of social services in New York and Madrid posted on Google. The aim is to relate the impoliteness strategies that the users of these centres reported to have received or that they issued themselves with the cultural values of the groups they belong to. To achieve this, twenty American and Spanish centres were analysed, obtaining more than two hundred negative comments that, qualitatively and quantitatively analysed, were related to impoliteness strategies. These impoliteness strategies were linked to the four social characteristics already presented in a previous study. Also, the chi-square formula was applied to the data. Thus, this study has shown that the use that speakers make of impoliteness strategies is related to the cultural values of the group they belong to. |
URI: | http://hdl.handle.net/10045/126699 |
ISSN: | 1404-1634 |
DOI: | 10.36923/jicc.v22i2.33 |
Idioma: | eng |
Tipo: | info:eu-repo/semantics/article |
Derechos: | © 2022 by author(s). This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0 International License. |
Revisión científica: | si |
Versión del editor: | https://doi.org/10.36923/jicc.v22i2.33 |
Aparece en las colecciones: | INV - DL2 - Artículos de Revistas |
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Pacheco-Baldo_2022_JInterculturalCommunication.pdf | 421,99 kB | Adobe PDF | Abrir Vista previa | |
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