Corporate social responsibility and strategic knowledge management as mediators between sustainable intangible capital and hotel performance
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Título: | Corporate social responsibility and strategic knowledge management as mediators between sustainable intangible capital and hotel performance |
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Autor/es: | Zaragoza Sáez, Patrocinio del Carmen | Claver-Cortés, Enrique | Marco-Lajara, Bartolomé | Úbeda-García, Mercedes |
Grupo/s de investigación o GITE: | Dirección Estratégica, Conocimiento e Innovación en una Economía Global (DECI-GLOBAL) |
Centro, Departamento o Servicio: | Universidad de Alicante. Departamento de Organización de Empresas |
Palabras clave: | Sustainable intangible capital | Corporate social responsibility | Strategic knowledge management | Performance | Hotel industry |
Área/s de conocimiento: | Organización de Empresas |
Fecha de publicación: | 25-ago-2020 |
Editor: | Routledge |
Cita bibliográfica: | Journal of Sustainable Tourism. 2023, 31(4): 908-930. https://doi.org/10.1080/09669582.2020.1811289 |
Resumen: | Although in recent years intangible assets are considered a basic factor of production, it is necessary to show that their mere possession will not always guarantee superior performance. Accordingly, based on the resource-based view of the firm and the intellectual capital-based view, this paper has a twofold purpose. First, it analyses the existing relationship between sustainable intangible capital and performance. Second, it analyses the role played by corporate social responsibility and strategic knowledge management as mediator capabilities in the relationship between sustainable intangible capital and performance. Three hypotheses are proposed and a quantitative methodology based on PLS on 120 Spanish hotels with three or more stars is used. The findings do not support the hypothesis that sustainable intangible capital directly influences hotel performance. However, the two mediating hypotheses are supported, showing that corporate social responsibility and strategic knowledge management act as mediators by creating the values, philosophy and necessary foundations for sustainable intangible capital to have a significant influence on hotel performance. |
URI: | http://hdl.handle.net/10045/115095 |
ISSN: | 0966-9582 (Print) | 1747-7646 (Online) |
DOI: | 10.1080/09669582.2020.1811289 |
Idioma: | eng |
Tipo: | info:eu-repo/semantics/article |
Derechos: | © 2020 Informa UK Limited, trading as Taylor & Francis Group |
Revisión científica: | si |
Versión del editor: | https://doi.org/10.1080/09669582.2020.1811289 |
Aparece en las colecciones: | INV - DECI-GLOBAL - Artículos de Revistas |
Archivos en este ítem:
Archivo | Descripción | Tamaño | Formato | |
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Zaragoza-Saez_etal_2023_JSustainableTourism_final.pdf | Versión final (acceso restringido) | 2,12 MB | Adobe PDF | Abrir Solicitar una copia |
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