Transformational leadership and the European Foundation for Quality Management model in five-star hotels
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Título: | Transformational leadership and the European Foundation for Quality Management model in five-star hotels |
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Autor/es: | Portela Maquieira, Silvia | Tarí, Juan José | Molina-Azorín, José F. |
Grupo/s de investigación o GITE: | Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental |
Centro, Departamento o Servicio: | Universidad de Alicante. Departamento de Organización de Empresas |
Palabras clave: | Transformational leadership | EFQM model | Quality management | Five-star hotels |
Área/s de conocimiento: | Organización de Empresas |
Fecha de publicación: | 1-jun-2020 |
Editor: | Emerald |
Cita bibliográfica: | Journal of Tourism Analysis: Revista de Análisis Turístico. 2020, 27(2): 99-118. https://doi.org/10.1108/JTA-02-2019-0007 |
Resumen: | Purpose – This work analyses quality management (through the European Foundation for Quality Management-EFQM-model) and transformational leadership in hotels in Spain. Design/methodology/approach – The study analyses 102 5-star and 5-star large luxury hotels that answer a questionnaire on transformational leadership and the EFQM model. It analyses the degree of importance of quality and transformational leadership in hotels, the significant differences between groups of hotels (according to stars, size, modality and type of product) and the association between transformational leadership and quality. Findings – The results show the levels of quality and transformational leadership, minor significant differences between groups and an association between the two variables. In general, chain-affiliated hotels have a higher level of leadership and a more advanced employee and process management than independent hotels. Also, those hotels that focus on a vacational product show a lower attention to the strategy dimension in the EFQM model. The number of employees is not an important factor to adopt quality. Finally, transformational leadership allows hotels to advance in the development of quality management. Originality/value – Although there are studies on quality management that show the importance of leadership for quality, there are few studies that examine transformational leadership and quality in the same study, mainly in the tourism industry, and especially in the case of the hotel industry. |
URI: | http://hdl.handle.net/10045/110942 |
ISSN: | 2254-0644 |
DOI: | 10.1108/JTA-02-2019-0007 |
Idioma: | eus |
Tipo: | info:eu-repo/semantics/article |
Derechos: | © 2020, Silvia Portela Maquieira, Juan José Tarí and José F Molina-Azorín. Published in Journal of Tourism Analysis: Revista de Análisis Turístico. Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/ |
Revisión científica: | si |
Versión del editor: | https://doi.org/10.1108/JTA-02-2019-0007 |
Aparece en las colecciones: | INV - EDOCMA - Artículos de Revistas |
Archivos en este ítem:
Archivo | Descripción | Tamaño | Formato | |
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Portela-Maquieira_etal_2020_JTourAnal.pdf | 231,78 kB | Adobe PDF | Abrir Vista previa | |
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