Developing ambidexterity through quality management and their effects on performance
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Título: | Developing ambidexterity through quality management and their effects on performance |
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Autor/es: | Pertusa-Ortega, Eva | Tarí, Juan José | Pereira-Moliner, Jorge | Molina-Azorín, José F. | López-Gamero, María D. |
Grupo/s de investigación o GITE: | Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental |
Centro, Departamento o Servicio: | Universidad de Alicante. Departamento de Organización de Empresas |
Palabras clave: | Quality management | Organizational ambidexterity | Performance | Hotel industry |
Área/s de conocimiento: | Organización de Empresas |
Fecha de publicación: | ene-2021 |
Editor: | Elsevier |
Cita bibliográfica: | International Journal of Hospitality Management. 2021, 92: 102720. https://doi.org/10.1016/j.ijhm.2020.102720 |
Resumen: | This study analyzes the influence of quality management practices on organizational ambidexterity and on performance, and the mediating role of ambidexterity in the relationship between quality management practices and performance in the hotel industry. The paper uses Partial Least Squares (PLS) analysis based on data from 365 Spanish hotels. The results show that quality management practices favor the development of organizational ambidexterity, that is, they help balance exploitation and exploration activities, and this contributes to improving hotel performance. Moreover, ambidexterity acts as a partial mediator between quality management practices and hotel performance. These findings imply that quality management practices can create an appropriate organizational context to simultaneously develop both service improvements (exploitative innovations) and service innovations (explorative innovations). This paper contributes to theory by developing new knowledge regarding quality management as a facilitator of ambidexterity, and the mediating role of ambidexterity in the relationship between quality management and hotel performance. |
Patrocinador/es: | This work was supported by the Spanish Ministry of Economy and Competitiveness (grant number ECO2015-67310P). |
URI: | http://hdl.handle.net/10045/110152 |
ISSN: | 0278-4319 (Print) | 1873-4693 (Online) |
DOI: | 10.1016/j.ijhm.2020.102720 |
Idioma: | eng |
Tipo: | info:eu-repo/semantics/article |
Derechos: | © 2020 Elsevier Ltd. |
Revisión científica: | si |
Versión del editor: | https://doi.org/10.1016/j.ijhm.2020.102720 |
Aparece en las colecciones: | INV - EDOCMA - Artículos de Revistas |
Archivos en este ítem:
Archivo | Descripción | Tamaño | Formato | |
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Pertusa-Ortega_etal_2021_IntJHospitalityManag_final.pdf | Versión final (acceso restringido) | 741,93 kB | Adobe PDF | Abrir Solicitar una copia |
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